Shipping, Delivery & Returns

At KingsBottle, we take great care in ensuring every order arrives safely and in excellent condition. This policy outlines how we process, deliver and, where applicable, return products purchased directly from KingsBottle Australia.

If you have any questions before placing your order, our Customer Care team is always happy to help.

Shipping Information

We work with a network of trusted freight partners and select the most suitable carrier based on your delivery location to provide the safest and most efficient service.

Please allow 2-3 business days for order processing prior to dispatch. During busy periods, public holidays or for certain products, additional processing time may occasionally be required.

Delivery Process

Large Appliances & Palletised Deliveries

For wine fridges, beverage fridges and other palletised deliveries, our Customer Care team will contact you prior to dispatch to:

Confirm your delivery address
Confirm the delivery service selected
Discuss any access requirements that may affect delivery
Provide an estimated delivery timeframe

Your order will only be dispatched once these delivery details have been confirmed.

Wine Racks, Wine Displays & Accessories

Smaller products, including wine racks, wine displays, shelving and accessories, are dispatched once processing has been completed.

Once your order leaves our warehouse, you will receive an email containing your tracking information so you can monitor your shipment.

All orders are dispatched from our Sydney warehouse.

Estimated Transit Times

Typical delivery timeframes after dispatch are:

East Coast metropolitan areas: 2-5 business days
Regional areas: 3-7 business days
Western Australia and remote locations: up to 8 business days

These timeframes are estimates only and may vary due to freight schedules, weather events, regional servicing or circumstances beyond our reasonable control.

Standard Delivery (Kerbside)

Standard Delivery includes delivery to an accessible ground-level location only.

This may include:

Front entrance
Driveway
Garage entrance
Carport
Another safe and accessible ground-level location

Standard Delivery does not include:

Carrying products inside the premises
Positioning products inside the home or business
Unpacking
Removal of packaging

Delivery can only be completed where safe, unrestricted access is available. If access conditions prevent a safe delivery, an alternative delivery arrangement or additional charges may apply.

White Glove Delivery

For customers requiring additional assistance, KingsBottle offers an optional White Glove Delivery service in most major metropolitan areas across Australia.

As coverage varies by postcode, please contact our team prior to ordering to confirm service availability for your location.

White Glove Delivery includes:

Delivery inside your home or business
Placement of the appliance in your nominated room
Unpacking of the appliance
Removal of packaging materials

White Glove Delivery does not include plumbing, electrical connection, installation, cabinetry work or product commissioning.

Additional Charges

Additional handling charges may apply where delivery involves:

Stairs (including a single step)
Apartment buildings
Buildings requiring loading dock access
Restricted or difficult access
Additional labour or specialised handling equipment

Any applicable surcharges are assessed prior to delivery where possible and apply per appliance.

Delivery Inspection

Please inspect your order carefully upon delivery before signing the delivery receipt.

If your shipment arrives with visible damage:

Refuse delivery if the damage is significant; or
Clearly note the damage on the delivery receipt before signing.

Failure to record visible freight damage at the time of delivery may affect our ability to recover costs from the freight carrier and may limit the remedies available.

If concealed damage is discovered after unpacking, please notify KingsBottle as soon as reasonably possible and provide photographs of both the product and the packaging.

Returns & Change of Mind

We want you to be confident in your purchase.

If you change your mind, products purchased directly from KingsBottle may be returned within 14 days of delivery, subject to the conditions below.

To be eligible, products must:

Be unused
Be in as-new condition
Be returned in their original unopened packaging
Include all accessories, manuals and original components

Once the returned goods have been received and inspected, an approved refund will be processed to the original payment method.

KingsBottle does not charge a restocking fee for approved change-of-mind returns received within 14 days.

However, customers remain responsible for all actual outbound and return freight costs.

Products that have been installed, used, modified or are not returned in saleable condition cannot be accepted as change-of-mind returns.

Returns After 14 Days

At our discretion, unused products may still be accepted for return between 15 and 60 days after delivery provided they remain in their original condition and packaging.

Approved returns during this period will incur:

A 25% restocking fee, calculated on the purchase price excluding shipping; and
Deduction of all actual outbound and return freight costs.

Return requests made after 60 days require prior written approval from KingsBottle and will be assessed on a case-by-case basis.

Special Orders

Custom-built products, personalised products, made-to-order items and spare parts are manufactured or supplied specifically for your order.

Unless required under Australian Consumer Law, these items cannot be returned or exchanged because of a change of mind.

If a special-order product arrives damaged, defective or has been manufactured incorrectly, KingsBottle must be notified within 5 days of delivery.

Damaged, Defective or Incorrect Products

If you believe your order has arrived damaged, contains a manufacturing fault or is not the product you ordered, please contact our Customer Care team within 5 days of delivery.

Where the issue is confirmed to be the responsibility of KingsBottle or our freight provider, we will determine the appropriate remedy, which may include:

Repair
Replacement
Exchange
Refund

KingsBottle reserves the right to inspect or assess returned products before determining the appropriate resolution.

Where applicable, KingsBottle will arrange or reimburse reasonable freight costs associated with an approved warranty or shipping claim.

Shipping Charges

Shipping charges will only be refunded where:

An incorrect product has been supplied;
Goods arrive damaged due to freight;
The product has a confirmed manufacturing fault; or
KingsBottle is otherwise required to do so under Australian Consumer Law.

Shipping costs associated with change-of-mind returns are non-refundable.

Personal Property

Please remove all personal belongings from any product before arranging a return.

KingsBottle accepts no responsibility for personal property left inside or attached to returned goods.

Purchases Through Authorised Retailers

If your KingsBottle product was purchased through an authorised retailer, reseller or marketplace, any request for a refund, exchange or return must be made directly with the original place of purchase.

As KingsBottle was not the selling retailer, we are unable to process returns or refunds for third-party purchases.

Manufacturer's warranty support remains available in accordance with our Warranty Policy.

Spare Parts

Replacement parts supplied by KingsBottle are intended exclusively for use with KingsBottle products.

Unless required under Australian Consumer Law, spare parts are final sale and cannot be returned or exchanged.

Limitation of Liability

To the maximum extent permitted by law, KingsBottle is not liable for:

Loss, spoilage or deterioration of food, wine, beverages or other contents stored within any appliance;
Indirect or consequential loss arising from the use of our products;
Delays caused by freight carriers, weather events, industrial action or circumstances outside our reasonable control.

Customers are responsible for ensuring products can be safely delivered to the nominated delivery location. Where delivery cannot be completed due to restricted access, incorrect delivery information or the absence of the recipient, additional delivery or redelivery charges may apply.

Contact Us

If you have any questions regarding shipping, delivery or returns, please contact our Customer Care team before placing your order. We're always happy to help ensure you select the most appropriate delivery option for your location.

Shipping & Returns