Australian Consumer Law Notice

Warranty Period

KingsBottle products are covered by the following warranty periods.

Warranty Coverage

Within the applicable Warranty Period, KingsBottle or its authorised service providers will:

• Repair defective components caused by faults in materials or workmanship
• Replace defective components or products where repair is not practical
• Use new or refurbished parts providing equivalent performance
• Provide refund remedies where required under Australian Consumer Law

KingsBottle reserves the sole discretion to determine whether the appropriate remedy is repair, replacement, or refund.

If a product is deemed irreparable, the value of the original order may be applied toward a replacement product.

Replacement products may be:

• refurbished units
• equivalent models
• comparable products if the original model is discontinued

Any components or products replaced under this warranty become the property of KingsBottle.

Warranty Coverage for Replacement Products

When a product is replaced under this warranty, the replacement product will be covered for the remainder of the original warranty period, calculated from the original purchase date of the product.

The warranty period does not restart from the date the replacement product is delivered, unless otherwise required under Australian Consumer Law.

Replacement products may be new, refurbished, or equivalent models that provide comparable performance.

Warranty Exclusions

Installation and Service Access

Warranty service will normally be carried out at the product’s installed location where reasonably practicable.

KingsBottle may require the product to be transported to an authorised service facility if onsite repair is not feasible.

Customers must ensure the product is accessible for servicing.

Additional service costs may apply where:

• cabinetry removal is required
• specialised equipment is required
• access to the appliance is restricted
• the product is located in remote areas

Installation Responsibility

KingsBottle products must be installed in accordance with the installation instructions and guidelines provided with the product.

Improper installation, including installation that does not comply with recommended ventilation clearances, structural support requirements, or electrical specifications, may affect product performance and void warranty coverage.

KingsBottle shall not be responsible for damage, malfunction, or safety risks resulting from:

• incorrect installation
• inadequate structural support for wine racking systems
• improper cabinetry integration or ventilation
• failure to follow installation instructions
• installation carried out by unqualified persons

For built-in refrigeration appliances or structural wine racking installations, KingsBottle recommends installation by qualified tradespeople or experienced installers.

Serial Number Integrity

Removal, alteration, or defacement of a product’s serial number may prevent KingsBottle from verifying warranty eligibility and may void this warranty.

Non-Transferability

This warranty applies only to the original purchaser or gift recipient and is not transferable to subsequent owners.

Geographic Coverage

This warranty applies only to KingsBottle products:

• purchased within Australia
• installed and used within Australia

Products imported through unauthorised channels or purchased outside Australia may not be eligible for warranty coverage.

Liability for Contents (Refrigeration Products)

This warranty applies solely to the appliance itself and does not extend to contents stored within refrigeration appliances or stored on, in or around wine racking displays.

To the extent permitted by law, KingsBottle shall not be liable for loss, spoilage, deterioration, or damage to wine, beverages, food, or other stored items arising from:

• appliance malfunction
• temperature fluctuations
• power outages
• improper storage, use or installation

The value of stored contents may exceed the value of the appliance.

Customers storing valuable collections are encouraged to maintain appropriate insurance coverage for stored items.

KingsBottle recommends regularly monitoring appliance operation and storage conditions.

Limitation of Liability

To the extent permitted by law, KingsBottle’s liability under this warranty is limited to the repair or replacement of the product or defective components.

KingsBottle shall not be liable for indirect, incidental, or consequential losses including but not limited to:

• loss of stored contents
• business interruption
• loss of profit
• inconvenience

To the extent permitted by law, KingsBottle’s total liability shall not exceed the original purchase price of the product.

Nothing in this warranty excludes rights that cannot be excluded under Australian Consumer Law.

Customer Responsibilities

Customers are responsible for:

• retaining proof of purchase
• ensuring correct installation
• maintaining proper operating conditions
• removing contents before servicing or relocating refrigeration appliances

Making a Warranty Claim

Online

Visit the KingsBottle Australia website and submit a request through the KingsBottle Care Request Form.

Please provide:

• your name and contact details
• proof of purchase
• product model and serial number
• description of the issue

KingsBottle will evaluate the claim and arrange inspection, repair, replacement, or refund where applicable.

Refurbished Product Warranty

KingsBottle refurbished units are inspected and graded prior to sale.

Refurbished products are sold as final sale and are not eligible for change-of-mind returns.

If replacement is required within the warranty period, KingsBottle may offer a product of similar grade and value, or the customer may upgrade by paying the price difference.

Customer Care Contact Information

Please retain this warranty together with your proof of purchase for future reference.