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Warranty

KingsBottle Product Warranty – Australia

Applies to KingsBottle Products Sold in Australia

This document outlines the warranty terms and conditions for KingsBottle products supplied in Australia by BTO Australia PTY LTD ("KingsBottle").

This warranty applies to KingsBottle products, including:

  • Wine refrigeration appliances
  • Beverage refrigeration appliances
  • Combination wine & beverage refrigerators
  • Steak ager appliances
  • Wine racking systems and modular wine storage systems
  • Related KingsBottle accessories

Please retain this warranty together with your proof of purchase for future reference.

This warranty is provided in addition to, and does not limit, your rights under the Australian Consumer Law (ACL).

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Definitions

ACL
Refers to the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010.

Product
Refers to any KingsBottle product supplied by KingsBottle including refrigeration appliances, steak agers, wine racks, modular wine storage systems, and related accessories.

Refrigeration Appliances
Refers to KingsBottle wine refrigerators, beverage refrigerators, combination wine and beverage units, and steak ager appliances.

Wine Racking Systems
Refers to KingsBottle wine racks, modular wine storage systems, and associated structural components.

KingsBottle
Refers to BTO Australia PTY LTD, the authorised supplier of KingsBottle products in Australia.

Warranty Period
The applicable duration within which warranty claims may be made.

You / Your
Refers to the original purchaser of the product for personal, domestic, or household use, or a recipient of the product as a gift.

Warranty Period

KingsBottle products are covered by the following warranty periods.

Domestic Use Warranty

For products installed and used in personal, residential, or household environments, KingsBottle provides:

Refrigeration Appliances & Steak Agers

2-Year Standard Warranty

This includes parts and labour coverage for manufacturing defects arising under normal domestic use.

Optional Extended Warranty

Extended warranty coverage may be purchased at the time of the original product purchase:

  • 3-Year Total Coverage (2-year standard + 1 year extended)
  • 5-Year Total Coverage (2-year standard + 3 years extended)

An extended warranty must be purchased at the time of the original purchase and cannot be added retrospectively.

Wine Racking Systems

KingsBottle wine racks and modular wine storage systems include a:

2-Year Structural Warranty

This covers manufacturing defects affecting structural integrity under normal residential use.

This warranty does not cover cosmetic wear, finish damage, or damage resulting from improper installation.

Commercial Use Warranty

Where a KingsBottle product is installed or operated in a commercial environment, the warranty period is limited to:

12 Months from the date of purchase, unless otherwise agreed in writing by KingsBottle.

Commercial environments include but are not limited to:

  • restaurants
  • bars
  • hotels
  • cafes
  • wineries
  • retail stores
  • commercial kitchens
  • hospitality venues
  • short-term rental properties where appliances are used continuously by guests

Commercial use may result in increased wear, operational stress, and higher usage cycles. For this reason, a shorter warranty period applies.

Commercial customers may contact KingsBottle to discuss custom warranty arrangements for large projects or trade installations.

Warranty Coverage

Within the applicable Warranty Period, KingsBottle or its authorised service providers will:

  • Repair defective components caused by faults in materials or workmanship
  • Replace defective components or products where repair is not practical
  • Use new or refurbished parts providing equivalent performance
  • Provide refund remedies where required under Australian Consumer Law

KingsBottle reserves the sole discretion to determine whether the appropriate remedy is repair, replacement, or refund.

If a product is deemed irreparable, the value of the original order may be applied toward a replacement product.

Replacement products may be:

  • refurbished units
  • equivalent models
  • comparable products if the original model is discontinued

Any components or products replaced under this warranty become the property of KingsBottle.

Warranty Coverage for Replacement Products

When a product is replaced under this warranty, the replacement product will be covered for the remainder of the original warranty period, calculated from the original purchase date of the product.

The warranty period does not restart from the date the replacement product is delivered, unless otherwise required under Australian Consumer Law.

Replacement products may be new, refurbished, or equivalent models that provide comparable performance.

Warranty Exclusions

This warranty does not cover:

Cosmetic Damage

Minor cosmetic imperfections that do not affect the functional performance of the product.

Normal Wear and Tear

Deterioration resulting from normal use over time.

Consumable Components

Items such as:

  • light bulbs
  • filters
  • batteries
  • other consumable parts

Improper Use or Installation

Damage resulting from:

  • misuse, neglect, or abuse
  • failure to follow operating instructions
  • improper installation or ventilation
  • electrical surges or unstable power supply
  • modification or unauthorised repairs
  • infestation by insects or vermin
  • environmental conditions outside recommended operating parameters

Installation and Service Access

Warranty service will normally be carried out at the product’s installed location where reasonably practicable.

KingsBottle may require the product to be transported to an authorised service facility if onsite repair is not feasible.

Customers must ensure the product is accessible for servicing.

Additional service costs may apply where:

  • cabinetry removal is required
  • specialised equipment is required
  • access to the appliance is restricted
  • the product is located in remote areas

KingsBottle will notify customers of any applicable service costs prior to proceeding.

Installation Responsibility

KingsBottle products must be installed in accordance with the installation instructions and guidelines provided with the product.

Improper installation, including installation that does not comply with recommended ventilation clearances, structural support requirements, or electrical specifications, may affect product performance and void warranty coverage.

KingsBottle shall not be responsible for damage, malfunction, or safety risks resulting from:

  • incorrect installation
  • inadequate structural support for wine racking systems
  • improper cabinetry integration or ventilation
  • failure to follow installation instructions
  • installation carried out by unqualified persons

For built-in refrigeration appliances or structural wine racking installations, KingsBottle recommends installation by qualified tradespeople or experienced installers.

Serial Number Integrity

Removal, alteration, or defacement of a product’s serial number may prevent KingsBottle from verifying warranty eligibility and may void this warranty.

Non-Transferability

This warranty applies only to the original purchaser or gift recipient and is not transferable to subsequent owners.

Geographic Coverage

This warranty applies only to KingsBottle products:

  • purchased within Australia
  • installed and used within Australia

Products imported through unauthorised channels or purchased outside Australia may not be eligible for warranty coverage.

Liability for Contents (Refrigeration Products)

This warranty applies solely to the appliance itself and does not extend to contents stored within refrigeration appliances or stored on, in or around wine racking displays.

To the extent permitted by law, KingsBottle shall not be liable for loss, spoilage, deterioration, or damage to wine, beverages, food, or other stored items arising from:

  • appliance malfunction
  • temperature fluctuations
  • power outages
  • improper storage, use or installation

The value of stored contents may exceed the value of the appliance.

Customers storing valuable collections are encouraged to maintain appropriate insurance coverage for stored items.

KingsBottle recommends regularly monitoring appliance operation and storage conditions.

Limitation of Liability

To the extent permitted by law, KingsBottle’s liability under this warranty is limited to the repair or replacement of the product or defective components.

KingsBottle shall not be liable for indirect, incidental, or consequential losses including but not limited to:

  • loss of stored contents
  • business interruption
  • loss of profit
  • inconvenience

To the extent permitted by law, KingsBottle’s total liability shall not exceed the original purchase price of the product.

Nothing in this warranty excludes rights that cannot be excluded under Australian Consumer Law.

Customer Responsibilities

Customers are responsible for:

  • retaining proof of purchase
  • ensuring correct installation
  • maintaining proper operating conditions
  • removing contents before servicing or relocating refrigeration appliances

Making a Warranty Claim

Online

Visit the KingsBottle Australia website and submit a request through the KingsBottle Care Request Form.

Alternatively Contact Customer Care

Email
support@kingsbottle.com.au

Phone
1300 008 111

Please provide:

  • your name and contact details
  • proof of purchase
  • product model and serial number
  • description of the issue

KingsBottle will evaluate the claim and arrange inspection, repair, replacement, or refund where applicable.

Refurbished Product Warranty

KingsBottle refurbished units are inspected and graded prior to sale.

Grade A – Light Cosmetic Blemishes
Near-new condition with minor cosmetic imperfections.
Warranty: 1 Year

Grade B – Cosmetic Defects or Used Units
Visible cosmetic wear but fully functional.
Warranty: 6 Months

Grade C – Discontinued or Refurbished Units
Units may include refurbished components and cosmetic wear.
Warranty: 3 Months

Refurbished products are sold as final sale and are not eligible for change-of-mind returns.

If replacement is required within the warranty period, KingsBottle may offer a product of similar grade and value, or the customer may upgrade by paying the price difference.

Customer Care Contact Information

KingsBottle Australia
BTO Australia PTY LTD

Customer Care Team

Email
support@kingsbottle.com.au

Phone
1300 008 111

Address
Unit 7 / 3–11 Hallmark Street
Pendle Hill NSW 2145
Australia